Return
We appreciate your interest in our courses on IT security and literacy. If you are not satisfied with a purchased course, you may request a return or refund under the conditions outlined below. Please read this section carefully to understand the process, eligibility, and your rights regarding returns and refunds.
Return Eligibility and Conditions
Returns are accepted only for courses purchased directly from our website within a specified period after the purchase date. To qualify for a return, the request must be made within 14 days of the purchase, and the course must not have been completed or accessed extensively. Courses that have been fully accessed or completed are generally not eligible for a refund.
Return Procedure
To initiate a return, please contact our customer service team using the contact information provided below. You should include your order details, such as the course name and purchase date. Once your request is received and verified, we will provide instructions on how to proceed with returning the course access or related materials, if applicable.
Refund Timeline
Refunds, if approved, are typically processed within 14 business days after the return request has been approved and the course access has been revoked. The refund will be issued to the original payment method used at the time of purchase. Please note that bank processing times may vary.
Exceptions and Non-Refundable Items
Courses that have been accessed or completed may not be eligible for a refund. Additionally, any promotional or discounted courses purchased during special offers are subject to the same refund conditions as regular courses. Custom or personalized services are not refundable once initiated.
Customer Rights and Responsibilities
Customers are responsible for ensuring that their return requests are made within the stipulated time frame and in accordance with the outlined conditions. It is advisable to keep records of all communications and transactions related to the return process. We reserve the right to refuse returns that do not comply with these policies.
Contact Information
If you have any questions regarding our return policy or wish to initiate a return, please contact us at:
- Email: admin@nexoblume.com
- Business Number: CHE-219.630.449